Frequently Asked Questions FAQ

Frequently Asked Questions – Alva for Kids

🛍️ Orders and Shipping

Do you ship internationally?

Yes, we ship worldwide from our store in Madrid. Costs and delivery times vary by destination and are calculated at checkout.

How long will it take for my order to arrive in Spain?

• Peninsula: 24/48 working hours.

• Balearic Islands: 3–4 days.

• Canary Islands and Ceuta/Melilla: 4–7 days approx.

Can I pick up my order in the physical store?

Of course! In-store pickup is always free. Select this option when placing your order, and we'll let you know when it's ready at our Malasaña (Madrid) store.

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🔄 Returns and exchanges

Can I return a product?

Yes, you have 30 days from receipt to return your order. Items must be in perfect condition and with tags attached.

How do I exchange my size?

You can return the item and place a new order with the correct size, or come directly to our store to exchange it.

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👶 Products and sizes

What clothing sizes do you offer?

We work with children's fashion for ages 0 to 12. You'll find a detailed size guide for each product.

Are the toys safety certified?

Yes, they all comply with European CE regulations and are free of toxic materials.

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🌱 Materials and sustainability

What does it mean that clothing is sustainable?

Most of our brands use GOTS-certified organic cotton or recycled materials, produced ethically and responsibly.

Are your brands official?

Yes, we are the official Spanish store for Sonny Angel, Smiski, and many other trusted international brands.