Shipping policy

Shipping

Älva for Kids orders are carefully prepared at our physical store in Madrid and shipped via Correos Express, Correos or other courier companies, depending on destination and the shipping method selected.

Once your order leaves the store, you will receive an email with a tracking number so you can follow your shipment at any time.

📍 Shipping areas

We ship to:

  • Spain (Mainland, Balearic Islands, Canary Islands, Ceuta and Melilla)
  • European Union
  • Rest of the world

Shipments to the Canary Islands, Ceuta and Melilla and to countries outside the European Union are subject to the customs procedures described below.

💌 Shipping costs

Shipping costs are calculated automatically at checkout and shown before you complete your order.

We offer free shipping to mainland Spain on orders over €59. This offer does not apply to the Balearic Islands, the Canary Islands, Ceuta and Melilla, or international shipments.

🛃 Customs, taxes and duties (shipments outside the EU)

Shipments to the Canary Islands, Ceuta and Melilla or to countries outside the European Union (for example, the United Kingdom, Switzerland, Norway or the United States) may be subject to import duties, local taxes (VAT, GST or similar), customs clearance fees and other charges applied by the destination country or territory.

These charges are not included in the price of the products or in the shipping cost, are beyond the control of Älva for Kids, and are the sole responsibility of the customer, who must pay them to the carrier or customs authorities on delivery or clearance. We recommend checking with your local customs office for the applicable amounts before placing an order.

If a parcel is refused, left uncollected, or the charges are not paid, the order may be returned to us and the shipping and return costs will be deducted from any refund.

🕒 Delivery times

Our delivery times are estimates and may vary depending on the destination:

  • Madrid city and province: 24–48 business hours (Correos Express)
  • Rest of mainland Spain: 24–48 business hours (Correos Express)
  • Balearic Islands: 3–7 business days (Correos)
  • Canary Islands, Ceuta and Melilla: 3–7 business days (Correos)
  • Europe and rest of the world: times vary by destination. Customs procedures may delay delivery.

Orders placed on business days before 12:00 (CET) are processed the same day. Orders placed after that time or at weekends are processed the next business day.

If your order has not been delivered within 30 calendar days of order confirmation, please contact us and we will find a solution (a new delivery or a refund).

During busy periods (sales, Christmas, special campaigns) or in case of logistics issues beyond the control of Älva for Kids, delivery times may be extended. In such cases, we will do our best to keep you informed and resolve any issue as soon as possible.

📮 Delivery address

It is the customer's responsibility to provide a correct and complete address. If an order is returned to our store because of an incorrect address or repeated absence at the time of delivery, we may resend it upon payment of new shipping costs.

📦 Store pickup

You can choose free pickup at our store:

Älva for Kids
Calle San Andrés 17, 28004 Madrid
Opening hours: [add opening hours]

We will email you when your order is ready for pickup. We will hold it for 15 days from the notification; after that, we will contact you. To collect it, please provide your order number or show a valid ID.

🚚 Shipping issues

If your order arrives damaged or incomplete, please let us know within 48 hours of delivery, sending us photos of the package and the product. If you notice it on receipt, we also recommend noting it on the carrier's delivery slip. If you do not receive your order within the stated time, please get in touch as well.

If your order is subject to customs procedures and the carrier asks you for documents or payment of charges, contact us and we will help you manage it.

📧 info@alvaforkids.com
💬 WhatsApp: +34 915 23 23 99